Refund Policy

At Payverge, we are committed to providing a seamless and secure experience for all our users. This Refund Policy outlines the terms under which refunds may be processed for transactions carried out via our platform.

Refund Eligibility

Refunds may be issued under the following circumstances:

• Erroneous Transactions: If a transaction was incorrectly processed or unauthorized by you, you may be eligible for a refund.

• Failed Transactions: If a transaction fails due to technical errors or system malfunctions, you may request a refund of the full amount.

• Duplicate Charges: In the event that a single transaction results in multiple charges, you may apply for a refund of the duplicate amounts.

• Unauthorized Use: If your Payverge account was compromised and used for unauthorized transactions, you can seek a refund for those amounts.

Requesting a Refund

To submit a refund request:

• Contact our customer support team within 3 to 5 working days from the date of the transaction.

• Provide necessary details including:

  • Transaction ID

  • Date and time of transaction

  • Transaction amount

  • Reason for the refund

  • Any relevant supporting documents

Email: support@payverge.in

Refund Procedure

Once your refund request is received and verified, Payverge will process the refund as follows:

• Refunds will be credited to the original payment method used, unless otherwise requested and approved.

• For payments made through credit/debit cards, the refund usually reflects within 3 to 5 business days, subject to bank processing timelines.

• For payments made through UPI, wallets, or other methods, refund timelines may vary depending on the third-party service providers’ policies.

Non-Refundable Transactions

Refunds will not be provided under the following circumstances:

• Transactions that were authorized and successfully completed by the user

• Transactions that fall under special terms, agreements, or policies that explicitly state non-refundable terms

Contact Information

If you have any concerns or questions regarding our Refund Policy, please feel free to contact our support team:

Email: support@payverge.in

By using Payverge services, you confirm that you have read, understood, and agree to be bound by this Refund Policy, as well as our Terms and Conditions and Privacy Policy.